The Value of Customer Support for In-recruiting

The importance of customer support is fundamental to any company, especially for those providing a web-based service, such as In-recruiting. 

One can often focus on attracting new customers, rather than working to have existing customers who are satisfied with their service.

Providing good assistance is not just important but crucial to a company’s success. This includes several steps because it comprises the service provided to the customer before, during and after purchasing a good product.
In-recruiting’s main objective has always been to provide utmost customer satisfaction and that is why we chose to invest in training a qualified Support Team that can both deal with technical problems, and help clients to have the best experience of our product and gain the most benefits from the product.
Based on extensive market research, we identified the tools best suited to our needs to provide better, faster and easily accessed customer service.
With the aim of providing faster answers we added telephone assistance and the Online Guide with detailed articles that illustrate all of the In-recruiting features and enable the user to optimise the features so that they speed up their work.
We’ve also added a series of video tutorials that clearly show how to navigate around our platform.
By coordinating the work between the Support Team and the marketing team we have been able to constantly update these resources based on feedback from existing clients.
In a recent internal survey, we found that these innovations are increasing the satisfaction levels of our customers, and that customer satisfaction is increasing steadily: 61.5% said that they received Excellent support, 30.8% Very Good and 7.7% Good.
This data confirms that investing more resources in Customer Support was a great choice because it made customers happier and improved their overall experience of In-recruiting.